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Refunds

Ticket/Flight Coupon Refunds | Baggage Charge Refunds
Cargo And Priority Parcel Service (PPS) Refunds | American Airlines Vacations Tour Package Refunds
AAdvantage Award Travel Mileage Reinstatement | Group 1 Boarding Refunds | Express Seats Refunds

Need to request a refund or file a lost ticket application? Maybe you need information on an adjustment for an AAdvantage award or an AmericanAirlines Vacations^SM tour package. Whatever you need, the information and links below will provide the guidance you'll need.

Ticket/Flight Coupon Refunds
Our Ticket Refund Site at www.refunds.aa.com* gives you access to the following options:

Request a refund online

Lost Ticket Application

Check Refund Status

Find Ticket Number

For additional information regarding ticket refunds, please visit the Refunds Help page* on our Ticket Refund site.

Refund Customer Service Hours (Central Time)
Monday - Friday
8:30 a.m. - 12:30 p.m.
1:30 p.m. - 4:30 p.m.

Phone
918-254-3777

Note: All non-refundable refund requests must be sent to AA Passenger Refunds

For regular mail:
American Airlines Inc.
Passenger Refund Services
P.O. Box 200025
El Paso, Texas 88520-0025
Phone: 918-254-3777

For special or overnight mail:
American Airlines Inc.
Passenger Refunds
7645 E 63rd St
Suite 600
MD 755
Tulsa, Oklahoma 74133

Contact our Reservations agents when you are ready to make your new travel plans. They will advise you of the applicable procedures and charges.

Baggage Charge Refunds
You may request a refund at the ticket counter before leaving the airport or mail the original baggage charge receipt to:

American Airlines
Passenger Refunds Services
P.O. Box 200025
El Paso, Texas 88520-0025

When submitting a refund request please include:

The passenger's name
Address
The form of payment used (including the last 4 digits of the credit card number, if applicable)
The ticket number(s)
The date of travel
The departure city and destination city
Original baggage charge receipt

Remember to keep a copy of the baggage charge receipt for your records. Requests for baggage charge refunds are processed independently from ticket refunds, if you need any other refunds please request at www.refunds.aa.com/

Cargo And Priority Parcel Service (PPS) Refunds
In the event that your shipment experiences conditions resulting in a loss or damage, please visit the Liability, Claims and Insurance* page on AACargo.com to submit a claim.

*When accessing a partner or information site, a new browser window or tab will open. To return to AA.com, close the browser window or tab.

American Airlines Vacations Tour Package Refunds
Application for refunds, if permitted, must be made in writing within 30 days of scheduled return and must be accompanied by all negotiable tour vouchers and air tickets. Allow 4-8 weeks for processing.

Include your telephone numbers with correspondence, and mail to:

AA Vacations Tour Refunds
P.O. Box 619616 MD 5445
DFW Airport, TX 75261
Phone: 1-800-321-2121

No refunds will be given on unused or partially used land components or features, including unused hotel nights or other package components (i.e. transfers).

AAdvantage Award Travel Mileage Reinstatement
If you have not used your AAdvantage award ticket and it has not expired, you can request to have your AAdvantage mileage reinstated. Partially used tickets cannot be reinstated and miles that would have expired will not be reinstated.

When requesting a reinstatement, there will be a $150 processing charge per account for the first award. Any additional awards reinstated to the same account at the same time will have a $25 USD per award.

If you have an electronic ticket and wish to reinstate your AAdvantage mileage, please call 1-800-882-8880 to cancel your reservation and request your mileage reinstatement.

If you have a paper ticket, please call 1-800-882-8880 to cancel your reservation and mail your paper ticket and reinstatement request to:

American Airlines AAdvantage Department
P.O. Box 619688
DFW Airport, TX 75261-9688

Please be sure to include:

Subject
Your Full Name
Return Address
Your Phone Number(s)
Your AAdvantage Number

Group 1 Boarding Refunds
Request a refund for Group 1 Boarding (purchased at Self-Service Check-In machines only) by mailing or faxing the receipt to:

American Airlines
Passenger Refunds Services
P.O. Box 200025
El Paso, Texas 88520-0025

Fax: 918-254-3967

When submitting a refund request please include:

The passenger's name
Address
The form of payment used (including the last four digits of the credit card number, if applicable)
The ticket number(s)
The date of travel
The departure city and destination city
Receipt for Group 1 purchase

Remember to keep a copy of the Group 1 Boarding receipt for your records. Requests for Group 1 Boarding Refunds are processed independently from ticket refunds, if you need any other refunds please request at www.refunds.aa.com/

Express Seats Refund

Request a refund for Express Seats (purchased at Self-Service Check-In machines only) by mailing or faxing the receipt to:

American Airlines
Passenger Refunds Services
P.O. Box 200025
El Paso, Texas 88520-0025

Fax: 918-254-3967

When submitting a refund request please include:

The passenger's name
Address
The form of payment used (including the last four digits of the credit card number, if applicable)
The ticket number(s)
The date of travel
The departure city and destination city
Receipt for Express Seats purchase

Remember to keep a copy of the Express Seats receipt for your records. Requests for Express Seats Refunds are processed independently from ticket refunds, if you need any other refunds please request at www.refunds.aa.com

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