Coronavirus travel updates

Peace of mind for your travel

The safety and well-being of our customers and team members remains our highest priority.

We’re working around the clock to care for you on your travel journey, and we know you’re concerned about your trip.

To provide you with more flexibility and control we have waived change fees for certain dates of travel.

If you:

  • Bought your ticket before March 1, 2020, for travel through May 31, 2020, you can rebook without change fees.
  • Booked your trip March 1 – April 30, 2020, for all future travel, you can also change your reservation at a later date without change fees.

Please contact your travel agent for help if you didn't book directly with us.

Your trip

Flying within the U.S.

You may be required to self-quarantine for 14 days from the time you arrive, or the duration of your trip (whichever is shorter), if you’re traveling from certain areas within the U.S.

States have different requirements, and they’re updated often. We recommend checking with the airport in your destination city and state websites for the latest information.

Changing your trip

You're allowed to make a change to your trip once, and the change fee will be waived. You can cancel your trip online and call later when you’re ready to rebook, including Basic Economy tickets.

Keep in mind, you may owe any difference in ticket price when you rebook your trip.

Visit the travel alerts page for information about rebooking as waivers are based on destination and dates of purchase.

Travel alerts

How to change or cancel your trip This content can be expanded
Rebooking your trip This content can be expanded
If your flight is canceled This content can be expanded
U.S. government-imposed restrictions This content can be expanded

Social distancing on board

If you’re traveling at this time, we’re here for you and are making changes to prioritize your safety.

To further provide for social distancing on board, we’re making updates to seat assignments and food and drink service through April 30.

We’re limiting food and drink service in the Main Cabin based on flight length and destination. You’re welcome to bring snacks and soft drinks on board to enjoy during your flight.

We’ll resume full service once the current COVID-19 situation has stabilized.

Seat assignments This content can be expanded
Food and drinks This content can be expanded

Commitment to your safety

Your safety and well-being are always our top priorities. Here's what we're doing to make your journey with us safe:

On our planes This content can be expanded
At the airport This content can be expanded
At our clubs and lounges This content can be expanded

Updated at 4 p.m. (Central Time) on April 3, 2020